Refund & Returns Policty

Last Updated: February 09, 2026

At True Print Solutions, customer satisfaction is our highest priority. We are committed to providing high-quality printers, printing equipment, and related accessories to meet the diverse needs of businesses and individuals. This 30-Day Refund & Cancellation Policy outlines the terms and conditions under which customers may cancel orders, return products, and request refunds when purchasing from TruePrintSolutions.com.

By placing an order on our website, you agree to the terms described in this policy.

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1. Eligibility for 30-Day Returns

Customers are eligible to request a return or refund within 30 days from the date of delivery, subject to the following conditions:

• The product must be unused, uninstalled, and in original condition

• Original packaging, manuals, warranty cards, and accessories must be intact

• The product must not show signs of physical damage, misuse, or tampering

• Serial numbers must be intact and verifiable

• Consumable items such as ink, toner, ribbons, or cartridges must be unopened

Returns that do not meet these conditions may be rejected.

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2. Products Not Eligible for Return

The following items are non-returnable and non-refundable:

• Opened or used ink and toner cartridges

• Customized or special-order products

• Software licenses or digital downloads

• Products damaged due to improper handling or installation

• Items returned after the 30-day window

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3. Order Cancellation Policy

a) Cancellation Before Shipment

Orders can be cancelled before shipment without any cancellation fee. Once the cancellation is confirmed:

• The order will be voided

• A full refund will be initiated

b) Cancellation After Shipment

If an order has already been shipped:

• Cancellation requests will be treated as return requests

• Customers must follow the return procedure

• Shipping and handling charges may not be refundable

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4. Return Request Process

To initiate a return:

1. Contact our support team within 30 days of delivery

2. Provide order details and reason for return

3. Submit supporting images or videos if required

4. Wait for return authorization before shipping the product

Unauthorized returns may not be accepted.

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5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery

• Provide clear photos or videos as evidence

• Do not install or use the product

Upon verification, we will arrange a replacement or refund at no additional cost.

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6. Return Shipping Policy

• Customers are responsible for return shipping charges unless the return is due to our error

• We recommend using a trackable courier service

• True Print Solutions is not responsible for lost or damaged return shipments

Return shipping costs are non-refundable unless stated otherwise.

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7. Refund Processing

Once the returned product is received and inspected:

• Customers will be notified of approval or rejection

• Approved refunds will be processed within 7–10 business days

• Refunds will be credited to the original payment method

Processing times may vary depending on the payment provider or bank.

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8. Partial Refunds

Partial refunds may be issued in cases where:

• Items are returned incomplete

• Original packaging is missing

• Products show minor signs of use

The refund amount will be adjusted accordingly.

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9. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment provider account

• Allow additional processing time

• Contact your payment provider

If the issue persists, contact our support team for assistance.

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10. Exchange Policy

Exchanges are subject to product availability. If an exchange is approved:

• Customers may need to pay price differences

• Shipping timelines may vary

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11. Refused or Undeliverable Shipments

If a shipment is refused or returned due to incorrect address or failed delivery:

• Shipping and handling charges may be deducted from the refund

• Re-shipment may incur additional charges

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12. Policy Modifications

True Print Solutions reserves the right to update or modify this policy at any time without prior notice. Changes will be effective upon posting on the website.

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13. Governing Law

This Refund & Cancellation Policy shall be governed and interpreted in accordance with applicable laws and regulations.

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14. Contact Information

For refund, cancellation, or return requests, please contact us:

Website: www.trueprintsolutions.com
Email: info@trueprintsolutions.com

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15. Acceptance of Policy

By placing an order on TruePrintSolutions.com, you confirm that you have read, understood, and agreed to this 30-Day Refund & Cancellation Policy.